Jira Service Management

{"xsrfToken":"d05db1b9-24c0-4a3a-b08a-0e3a6364fa80_f874ae67ffde9d8db38b291be9f733e34be5a61e_lout","branding":{"id":"1","key":"esd","name":"Fantasy Grounds Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#999048","headerLinkColor":"#ffffff","headerLinkHoverColor":"#bdb262","headerLinkHoverBGColor":"#bdb262","headerBadgeColor":"#bdb262"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fb0db597-f022-4ca0-9da4-b30f965c4955/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiMGRiNTk3LWYwMjItNGNhMC05ZGE0LWIzMGY5NjVjNDk1NSI6WyJyZWFkIl19LCJleHAiOjE2MTg3NzA4NzIsIm5iZiI6MTYxODc3MDIxMn0.-xYU2JXRPMHTuKPhtyAvC52CsQGM5yPhYE83WeYBiAA&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&mode=fit","logoId":"fb0db597-f022-4ca0-9da4-b30f965c4955","isLogoAvailable":true,"helpCenterTitle":"Fantasy Grounds Customer Support","sharedPortalName":"FG Customer Support","userInitialAnnouncementHeader":"Contact Fantasy Grounds Customer Support","userInitialAnnouncementMessageWiki":"Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing. \nPlease check the Customer Portal for instructions on how to use Fantasy Grounds Unity. <a href=\"https://support.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Fantasy Grounds Customer Portal</a> - Support email address: support@fantasygrounds.com \nTo submit new feature ideas or improvement suggestions, please go to our <a href=\"http://fgapp.idea.informer.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Idea Informer</a> site by clicking <a href=\"http://fgapp.idea.informer.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","translations":{"en-US":{"helpCenterTitle":"Fantasy Grounds Customer Support","sharedPortalName":"FG Customer Support","announcementHeader":"Contact Fantasy Grounds Customer Support","announcementMessage":"Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.\n\nPlease check the Customer Portal for instructions on how to use Fantasy Grounds Unity.\n[Fantasy Grounds Customer Portal|https://support.fantasygrounds.com] - Support email address: support@fantasygrounds.com\n\nTo submit new feature ideas or improvement suggestions, please go to our [Idea Informer|http://fgapp.idea.informer.com] site by clicking [here|http://fgapp.idea.informer.com].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a8a381","helpCenterTitleColor":"#eeeeee","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6aa2ddbc-136b-46b6-867f-091038db8722/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhYTJkZGJjLTEzNmItNDZiNi04NjdmLTA5MTAzOGRiODcyMiI6WyJyZWFkIl19LCJleHAiOjE2MTg3NzA4NzIsIm5iZiI6MTYxODc3MDIxMn0.kOISlIni-JMxqCruk_fFyXuVCRG1d79Mm6V5e9Mt-H4&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&height=300&mode=fit","bannerMediaApiFileId":"6aa2ddbc-136b-46b6-867f-091038db8722","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esd","projectId":10002,"serviceDeskId":1,"name":"Fantasy Grounds Customer Support","description":"Fantasy Grounds Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"17","name":"Cancel Subscription","descriptionHtml":"NOTE: You can find your subscription license key or cancel a subscription by logging onto <a href=\"https://www.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.fantasygrounds.com</a> and visiting Store > Order History. If a subscription isn't showing as associated with your FG account, please use the form below to contact us.","callToAction":"Cancel Subscription","introHtml":"Do you need to cancel one or more subscriptions? Use this option to contact us.","icon":10489,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[4],"key":""},{"id":"22","name":"Username / Password Issue","descriptionHtml":"","callToAction":"Username / Password Issue","introHtml":"Help with resetting your password, changing your username, or general account questions.","icon":10506,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[1],"key":""},{"id":"18","name":"Refund Inquiry","descriptionHtml":"NOTE: Fantasy Grounds has a 30-day refund policy on all purchases made directly from the Fantasy Grounds Shop. Unfortunately, we don't have any ability to issue refunds on Steam. All requests for refunds on Steam purchases will need to be sent through the process described below. The automated response will grant a refund if it meets all the criteria. You may need to escalate this with Steam if that is denied for any reason and explain the reasoning in more detail. <a href=\"https://store.steampowered.com/steam_refunds/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://store.steampowered.com/steam_refunds/</a>","callToAction":"Refund Inquiry","introHtml":"Request for Refund. Refunds are possible within 30 days of original purchase date.","icon":10484,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[4],"key":""},{"id":"20","name":"Installation Issue","descriptionHtml":"","callToAction":"Installation Issue","introHtml":"If you are experiencing an issue with the Installer or during installation, please select this option.","icon":10468,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[1],"key":""},{"id":"21","name":"Updater Issue","descriptionHtml":"","callToAction":"Updater Issue","introHtml":"If you are experiencing an issue with the Updater or while trying to update the software or purchases, please select this option.","icon":10473,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[1],"key":""},{"id":"19","name":"Change Subscription","descriptionHtml":"NOTE: Subscriptions cannot be \"converted\" from one type to another. The best course of action is to cancel one subscription type and order another, unless you wish to keep both. If you need further assistance with Subscriptions, complete the form below.","callToAction":"Change Subscription","introHtml":"If you accidentally purchased the wrong subscription version/type or want to change from FGC to FGU or vice verse.","icon":10507,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[4],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"NOTE: You can find your license key by logging onto <a href=\"https://www.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.fantasygrounds.com</a> and visiting Store > Order History.","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[4],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1,4],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[4,1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"NOTE: Please include all necessary logs, screenshots of errors, and steps to reproduce what you are experiencing.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[6],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://fantasygroundsunity.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Technical Support"},{"id":4,"name":"Licenses / Subscriptions / Billing"},{"id":6,"name":"Bug Report"}],"orderMapping":{"5":[17],"1":[1,20,21,22,3,4],"4":[2,19,17,18,3,4],"6":[6],"7":[7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21376a4a-d854-3afd-8e18-77c3162796d2","appLinkName":"System Confluence","appLinkUrl":"https://fantasygroundsunity.atlassian.net/wiki","spaceKey":"FGCP","spaceName":"Fantasy Grounds Customer Portal","spaceUrl":"https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP"},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"FG Customer Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://fantasygroundsunity.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}