Jira Service Management

{"xsrfToken":"1a67a83f7b5fe807bcf9118f1b59fc3f8c89ff6e_lout","branding":{"id":"1","key":"esd","name":"Fantasy Grounds Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#67a5ab","headerLinkHoverBGColor":"#67a5ab","headerBadgeColor":"#67a5ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20277601-dded-43a9-bb9b-e00f0f9c118b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwMjc3NjAxLWRkZWQtNDNhOS1iYjliLWUwMGYwZjljMTE4YiI6WyJyZWFkIl19LCJleHAiOjE3MzM5MTE4NzIsIm5iZiI6MTczMzkxMTI3Mn0.UtH0OUp2O1wHFX7UO1fafh7KHSouRij8V_VJd47dDnw&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&mode=fit","logoId":"20277601-dded-43a9-bb9b-e00f0f9c118b","isLogoAvailable":true,"helpCenterTitle":"Fantasy Grounds VTT Customer Support","sharedPortalName":"FGVTT Customer Support","userInitialAnnouncementHeader":"Contacting Fantasy Grounds VTT Customer Support","userInitialAnnouncementMessageWiki":"Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.\nPlease check the Customer Portal for instructions on how to use Fantasy Grounds VTT. <a href=\"https://support.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Fantasy Grounds VTT Customer Portal</a> - Support email address: support@fantasygrounds.com\nTo submit new feature ideas or improvement suggestions, please go to our <a href=\"https://www.fantasygrounds.com/featurerequests/featurerequests.php\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request Feature</a> page by clicking <a href=\"https://www.fantasygrounds.com/featurerequests/featurerequests.php\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.\nIf you are getting script errors or strange behavior, disable all third-party or community extensions and themes, then reload the campaign before submitting a ticket.\nWhen submitting a ticket, please make sure you include your FG username and steps to reproduce the error is applicable. Thank you.","translations":{"en-US":{"helpCenterTitle":"Fantasy Grounds VTT Customer Support","sharedPortalName":"FGVTT Customer Support","announcementHeader":"Contacting Fantasy Grounds VTT Customer Support","announcementMessage":"Search for solutions related to your issue above, or contact Customer Support from the categories below. We are happy to answer questions or assist you with any Fantasy Grounds issues you may be experiencing.\n\nPlease check the Customer Portal for instructions on how to use Fantasy Grounds VTT.\n[Fantasy Grounds VTT Customer Portal|https://support.fantasygrounds.com] - Support email address: support@fantasygrounds.com\n\nTo submit new feature ideas or improvement suggestions, please go to our [Request Feature|https://www.fantasygrounds.com/featurerequests/featurerequests.php] page by clicking [here|https://www.fantasygrounds.com/featurerequests/featurerequests.php].\n\nIf you are getting script errors or strange behavior, disable all third-party or community extensions and themes, then reload the campaign before submitting a ticket.\n\nWhen submitting a ticket, please make sure you include your FG username and steps to reproduce the error is applicable.\nThank you.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006a74","helpCenterTitleColor":"#7ac5cc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a1399fe3-d640-43f7-bf3b-0bdc739a39ba/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExMzk5ZmUzLWQ2NDAtNDNmNy1iZjNiLTBiZGM3MzlhMzliYSI6WyJyZWFkIl19LCJleHAiOjE3MzM5MTE4NzIsIm5iZiI6MTczMzkxMTI3Mn0.taOPS-LAU7y2Rv-GSkqwamvOWM0zJ9x11pmBj7RMagU&client=b1aa9d2e-e238-4130-b774-1d7bc6d56430&height=300&mode=fit","bannerMediaApiFileId":"a1399fe3-d640-43f7-bf3b-0bdc739a39ba","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esd","projectId":10002,"serviceDeskId":1,"name":"Fantasy Grounds Customer Support","description":"Fantasy Grounds Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"17","name":"Cancel Subscription","descriptionHtml":"NOTE: You can find your subscription license key or cancel a subscription by logging onto <a href=\"https://www.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.fantasygrounds.com</a> and visiting Store > Order History. If a subscription isn't showing as associated with your FG account, please use the form below to contact us.","callToAction":"Cancel Subscription","introHtml":"Do you need to cancel one or more subscriptions? Use this option to contact us.","icon":10489,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[4],"key":""},{"id":"19","name":"Change Subscription","descriptionHtml":"NOTE: Subscriptions cannot be \"converted\" from one type to another. The best course of action is to cancel one subscription type and order another, unless you wish to keep both. If you need further assistance with Subscriptions, complete the form below.","callToAction":"Change Subscription","introHtml":"If you accidentally purchased the wrong subscription version/type or want to change from FGC to FGU or vice verse.","icon":10507,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4],"key":""},{"id":"20","name":"Installation Issue","descriptionHtml":"","callToAction":"Installation Issue","introHtml":"If you are experiencing an issue with the Installer or during installation, please select this option.","icon":10468,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"NOTE: You can find your license key by logging onto <a href=\"https://www.fantasygrounds.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.fantasygrounds.com</a> and visiting Store > Order History.","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[4],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4,1],"key":""},{"id":"27","name":"Other questions - The Forge","descriptionHtml":"","callToAction":"Other questions - The Forge","introHtml":"Have other questions about The Forge? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1,4],"key":""},{"id":"18","name":"Refund Inquiry","descriptionHtml":"NOTE: Fantasy Grounds has a 30-day refund policy on all purchases made directly from the Fantasy Grounds Shop. Unfortunately, we don't have any ability to issue refunds on Steam. All requests for refunds on Steam purchases will need to be sent through the process described below. The automated response will grant a refund if it meets all the criteria. You may need to escalate this with Steam if that is denied for any reason and explain the reasoning in more detail. <a href=\"https://store.steampowered.com/steam_refunds/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://store.steampowered.com/steam_refunds/</a>","callToAction":"Refund Inquiry","introHtml":"Request for Refund. Refunds are possible within 30 days of original purchase date.","icon":10484,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[4],"key":""},{"id":"28","name":"Refund Inquiry - The Forge","descriptionHtml":"","callToAction":"Refund Inquiry - The Forge","introHtml":"Request for refund. Refunds are possible within 30 days of original purchase date.","icon":10484,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[8],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"NOTE: Please include all necessary logs, screenshots of errors, and steps to reproduce what you are experiencing.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"25","name":"Report a bug - The Forge","descriptionHtml":"","callToAction":"Report a bug - The Forge","introHtml":"Tell us the problems you're experiencing with The Forge.","icon":10476,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"24","name":"Technical Support - The Forge","descriptionHtml":"","callToAction":"Technical Support - The Forge","introHtml":"Need a little help with The Forge? Select this to request assistance.","icon":10472,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"26","name":"Treasury and Billing Questions - The Forge","descriptionHtml":"","callToAction":"Treasury and Billing Questions - The Forge","introHtml":"Choose this if you have questions about Treasury or billing in The Forge.","icon":10510,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[8],"key":""},{"id":"21","name":"Updater Issue","descriptionHtml":"","callToAction":"Updater Issue","introHtml":"If you are experiencing an issue with the Updater or while trying to update the software or purchases, please select this option.","icon":10473,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[1],"key":""},{"id":"22","name":"Username / Password Issue","descriptionHtml":"","callToAction":"Username / Password Issue","introHtml":"Help with resetting your password, changing your username, or general account questions.","icon":10506,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Technical Support"},{"id":4,"name":"Licenses / Subscriptions / Billing"},{"id":8,"name":"The Forge"}],"orderMapping":{"5":[17],"1":[1,20,21,22,3,4,6],"8":[24,26,28,25,27],"4":[2,19,17,18,3,4],"6":[6],"7":[7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21376a4a-d854-3afd-8e18-77c3162796d2","appLinkName":"System Confluence","appLinkUrl":"https://fantasygroundsunity.atlassian.net/wiki","spaceKey":"FGCP","spaceName":"Fantasy Grounds Customer Portal","spaceUrl":"https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://fantasygroundsunity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5MTI0NzIsIm5iZiI6MTczMzkxMTI3Mn0.Luu2LmJG_MKoAmyCRRw4wpnEHV2UJACrqTNoEq1Qc44","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b1aa9d2e-e238-4130-b774-1d7bc6d56430","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":10002,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"Don't see what you're looking for? Select this option and we'll help you out.","instructions":"","icon":10466,"iconUrl":"https://fantasygroundsunity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10041","fieldConfigId":"10142","label":"FG Username","description":"If applicable","descriptionHtml":"If applicable","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2024-12-11T05:01:12-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21376a4a-d854-3afd-8e18-77c3162796d2","appLinkName":"System Confluence","appLinkUrl":"https://fantasygroundsunity.atlassian.net/wiki","spaceKey":"FGCP","spaceName":"Fantasy Grounds Customer Portal","spaceUrl":"https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://fantasygroundsunity.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWFhOWQyZS1lMjM4LTQxMzAtYjc3NC0xZDdiYzZkNTY0MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5MTI0NzIsIm5iZiI6MTczMzkxMTI3Mn0.Luu2LmJG_MKoAmyCRRw4wpnEHV2UJACrqTNoEq1Qc44","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"b1aa9d2e-e238-4130-b774-1d7bc6d56430","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}