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Note: Subscription cancellations immediately terminate the associated license key. |
If you cannot find a subscription on your FG account in Order History, it may not have been linked to your account upon purchase. Usually, this can happen when the email address associated with your PayPal account is different than the email address used to create your Fantasy Grounds account (Profile ID).
If this is the case, you can manually link subscriptions to your account by following Step 2 above, entering your Profile ID and the email address used to purchase the subscription, then clicking the Link Subscription button.
If you cannot link a subscription to your account manually, please contact Customer Support with your Fantasy Grounds account name and at least one of the following pieces of information:
The Order # of the subscription
Transaction ID# of the purcahse
The email address associated with the PayPal account used at checkout
Link: Customer Support portal
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