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The License Key F.A.Q. will cover both one-time licenses and subscriptions.
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What is different between a subscription and a non-subscription (one-time) license?
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As soon as you cancel your subscription through Paypal (see that section), our server will be notified of the cancellation and will deactivate your account. You will lose all Ultimate license functionality and the ability to re-install or update using that key. You will still keep all your campaigns and other creations. If you choose to later acquire a one-time license or to renew your subscription, all of your creations will still be available. The only thing which will be different will be your license key.
Is a Fantasy Grounds Classic
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license (FGC) usable for Fantasy Grounds Unity (FGU) and vice versa?
No. Fantasy Grounds Classic and Fantasy Grounds Unity subscriptions / licenses are not cross-compatible. You need either an FGC subscription or an FGU subscription respectively.
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No. All purchased are tied to your Fantasy Grounds account (your username) and will remain in tact on your account no matter what kind of license you have or change from/to.
Do I need to cancel my subscription if I buy a
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one-time license?
Yes, you still need to cancel the subscription with PayPal.
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Yes, you can have multiple accounts.
Start a new subscription regularly for the 1st account
Start a 2nd subscription in the same way to have it associated with the same user account at fantasygrounds.com
From here, you can gift the 2nd subscription to another user account from the Store > Order History page. You must gift the subscription within 7 days of purchase.
My subscription was cancelled, but I didn’t cancel it. What happened?
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Since the associated license was cancelled and the subscription was not charged, simply update the payment information in your Paypal account, or use updated payment information when checking out as Guest.
Do subscriptions accumulate towards a
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one-time license?
No. They don’t accumulate towards a discounted purchase of a 1-time license and they don’t qualify for upgrades to the next tier of license (i.e. Standard to Ultimate).
If I own the an FGU Standard license, how do I upgrade to an FGU Ultimate license?
To upgrade and receive any discounts that may apply, open Fantasy Grounds Unity and click on the UPGRADE button in the lower-left corner. This will take you to our Store, calculate any available discounts, and you should be ready for checkout with the FGU Ultimate license.
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Note: Make sure you are logged into the website with the username of the Fantasy Grounds account that has the FGU Standard license. If the website cannot verify the Standard license, it will not be able to apply the discount. |
Can I use the same license key on multiple computers?
Yes. You can’t share the license with multiple users, but you can install it on multiple devices you own and operate as long as you will only be using one of those at a time. There are restrictions which will prevent the two systems from connecting with one another.
If I purchased a one-time license from the Fantasy Grounds Store, can I use it in Steam also?
Yes.
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To activate your one-time Fantasy Grounds Unity license key in Steam, get your license key from your Order History as shown above, then open Steam and do the following:
Click on Games in the menu in the upper-left of the application
Click on Activate a Product on Steam…
Follow the prompts to get to the field where you will activate your Fantasy Grounds Unity license key.
From there, it will let you know that it is activated and whether or not you already own the product for the key you are activating (Fantasy Grounds Unity).
Once the key is entered, you might be taken to a product installation page.
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There is no need to install Fantasy Grounds through Steam if you’ve already downloaded and installed it from the Fantasy Grounds website. |
I Just bought a Fantasy Grounds Unity one-time license. Can I add it to Steam right away?
Unfortunately, no. Fantasy Grounds license keys are manually exported and sent to Valve (makers of Steam) in batches about every 4 to 6 weeks. They are then manually entered into Steam by a Valve team member at which point it will become available to be activated in Steam.
For more information about when license key batched are sent to Valve, please see the following Steam Discussion Thread.
Link: https://steamcommunity.com/app/1196310/discussions/0/2945872608892325681/
Related articles
For related articles, see our Account F.A.Q. and our Billing/Purchasing F.A.Q. pages.