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If your order was for a subscription and you did not receive the email for some reason, you can send an email note to support@fantasygrounds.com and in a ticket from the Customer Support portal and let us know what email address the order should have been linked to and when the purchase was made. We can look it up and email it to you.

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These emails are normally sent out automatically but in certain situations, like with new accounts or eChecks, PayPal places a verification hold on the funds. As soon as PayPal notifies us that the funds are clear, the automatic email will generate. This can occasionally take 2-4 days before PayPal completes their verification. You should receive an email from PayPal roughly an hour or so before they release the funds to SmiteWorks. Other than that, please check your Spam filters to see if the email was flagged as spam for some reason.

Will I still be charged for a subscription after purchasing a one-time license?

Yes. Subscriptions are purchases made independent of one-time licenses and will be charged monthly until manually cancelled by the user. Purchasing a one-time license or another subscription will not automatically cancel a subscription. For more information, please see our License Keys F.A.Q. section.

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