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The License Key F.A.Q. will cover both one-time licenses and subscriptions.

What is different between a subscription and a non-subscription (one-time) license?

Subscriptions give you the same functionality and all the same content as the one-time purchase licenses, but allow you to pay a low monthly fee instead of buying it outright. The monthly fee doesn't ever accumulate towards paying a one-time fee or allow upgrades at a cheaper rate, so please consider this before continuing a subscription for any extended length of time. The monthly fee will be charged each month on your anniversary date and your license will remain active during this time, unless it is canceled through Paypal.

As soon as you cancel your subscription through Paypal (see that section), our server will be notified of the cancellation and will deactivate your account. You will lose all Ultimate license functionality and the ability to re-install or update using that key. You will still keep all your campaigns and other creations. If you choose to later acquire a one-time license or to renew your subscription, all of your creations will still be available. The only thing which will be different will be your license key.

Is a Fantasy Grounds Classic Subscription (FGC) usable for Fantasy Grounds Unity (FGU) and vice versa?

No. Fantasy Grounds Classic and Fantasy Grounds Unity subscriptions / licenses are not cross-compatible. You need either an FGC subscription or an FGU subscription respectively.

If I cancel a subscription and get a one-time license, will I lose anything I previously purchased?

No. All purchased are tied to your Fantasy Grounds account (your username) and will remain in tact on your account no matter what kind of license you have or change from/to.

Do I need to cancel my subscription if I buy a 1-time license?

Yes, you still need to cancel the subscription with PayPal.

If you don't do this, you will continue to get billed as part of the Recurring Payment or Guest Checkout Subscription you have set up with PayPal. Follow the instructions above on how to cancel the recurring payment and then update your Settings within Fantasy Grounds to use the new license key. After replacing the license key and running a Check for Updates, you will be able to resume use of the software with all your existing purchases and campaigns intact. If you have any problems, contact us via Customer Support and we would be happy to help.

Can I set up multiple subscription accounts with the same Paypal account?

Yes, you can have multiple accounts.

  1. Start a new subscription regularly for the 1st account

  2. Start a 2nd subscription in the same way to have it associated with the same user account at fantasygrounds.com

  3. From here, you can gift the 2nd subscription to another user account from the Store > Order History page. You must gift the subscription within 7 days of purchase.

My subscription was cancelled, but I didn’t cancel it. What happened?

Usually, when this happens, it is because the primary source of payment, a credit or debit card, has expired or the number has changed. This can also happen if you use a bank account and the funds were not available.

Since the associated license was cancelled and the subscription was not charged, simply update the payment information in your Paypal account, or use updated payment information when checking out as Guest.

Do subscriptions accumulate towards a 1-time license?

No. They don’t accumulate towards a discounted purchase of a 1-time license and they don’t qualify for upgrades to the next tier of license (i.e. Standard to Ultimate).

Can I use the same license key on multiple computers?

Yes. You can’t share the license with multiple users, but you can install it on multiple devices you own and operate as long as you will only be using one of those at a time. There are restrictions which will prevent the two systems from connecting with one another.

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