Whitelisting or Creating Exceptions for Antivirus Applications
Problem
My antivirus or antimalware application says Fantasy Grounds contains a virus, is a malicious program, or has quarantined it.
If you think your antivirus or antimalware application may also be blocking Fantasy Grounds from reaching the Internet, please use the solution below in conjunction with our Network Troubleshooting Guide at the link below.
Link: Network Troubleshooting
Solution
Fantasy Grounds does not contain any malicious software, viruses, or anything of that nature.
Sometimes, antivirus and anti-malware applications can incorrectly flag a program such as Fantasy Grounds as containing viruses or harmful code. This is called a false-positive and it can happen from time to time as new virus definitions are rolled out to antivirus programs.
To keep your antivirus application from continuously flagging Fantasy Grounds as a threat, you may have to “whitelist” it or set an exception in your antivirus software. Below, we have gathered a brief list of weblinks to various antivirus and antimalware vendors' help and support sections explaining how to whitelist or add exceptions for files and/or folders.
The files you will want to create exceptions for are the following:FantasyGrounds.exe
FantasyGroundsUpdater.exe
FGUpdaterEngine.exe
List of Antivirus / Antimalware Support Documents
Please use the Table of Contents to skip directly to your antivirus vendor’s support links:
- 1 Microsoft Products
- 2 Norton Products
- 3 McAfee Products
- 4 Avast Products
- 5 AVG Products
- 6 Kaspersky Products
- 7 Bitdefender Products
- 8 Webroot Products
- 9 ESET NOD32 Products
- 10 Malwarebytes Products
- 11 Trend Micro Products
- 12 Sophos Home Products
- 13 F-Secure Products
- 14 Cylance Smart Antivirus Products
- 15 G Data Antivirus Products
Microsoft Products
How to add an exception to Windows Defender
https://answers.microsoft.com/en-us/windows/forum/all/how-to-add-an-exception-to-windows-defender/8a096ae3-5ee5-4eac-9dc7-ab4d8628b035
Add an exclusion to Windows Security
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26
Add Port or Program Exceptions to the Windows Firewall (XP / Vista / 7 / 8 / 10)
http://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1081611/~/adding-exceptions-to-the-windows-firewall
Norton Products
Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136
Respond to incorrect Norton alerts about unsafe downloaded files
https://support.norton.com/sp/en/us/home/current/solutions/v80629965
Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517
How to Exclude Files From Norton Antivirus Scans [from LifeWire.com]
https://www.lifewire.com/exclude-files-from-norton-antivirus-scans-153348
McAfee Products
How to exclude files from virus scans on Windows or macOS
https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS102056
How to manage file and folder exclusions using wildcards
https://kc.mcafee.com/corporate/index?page=content&id=KB50998
Adding an Exception to McAfee Firewall
https://knowledge.civilgeo.com/knowledge-base/adding-an-exception-to-mcafee-firewall/
Avast Products
Excluding certain files or websites from scanning in Avast Antivirus
https://support.avast.com/en-us/article/Antivirus-scan-exclusions/
Setting exclusions for Avast Security Core Shields
https://support.avast.com/en-us/article/Mac-Security-scan-exclusions/
Using the Virus Chest in Avast Antivirus
https://support.avast.com/en-ae/article/21
AVG Products
Excluding certain files or websites from scanning in AVG AntiVirus
https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions
Kaspersky Products
How to configure a trusted zone in Kaspersky Security Center 10/11
How to exclude files and folders from scan scope of Kaspersky Endpoint Security 10/11 for Windows
How to add an application to trusted in Kaspersky Endpoint Security 10/11 for Windows
https://support.kaspersky.com/14085 (see blocks on page)
How to exclude files, applications, and URLs from scanning in Kaspersky Security Cloud
https://support.kaspersky.com/us/13869
Kaspersky Endpoint Security for Windows - Creating a scan exclusion
https://support.kaspersky.com/KESWin/11.6.0/en-US/128138.htm
Kaspersky Endpoint Security for Windows - Enabling and disabling a scan exclusion
https://support.kaspersky.com/KESWin/11.6.0/en-US/128141.htm
Kaspersky Endpoint Security for Windows - Editing the list of trusted applications
https://support.kaspersky.com/KESWin/11.6.0/en-US/123510.htm
Kaspersky Endpoint Security for Windows - Enabling and disabling trusted zone rules for an application in the list of trusted applications
https://support.kaspersky.com/KESWin/11.6.0/en-US/128356.htm
Bitdefender Products
How to add Antivirus exceptions
https://www.bitdefender.com/consumer/support/answer/13427/
How to add an antivirus exception in Bitdefender Antivirus for Mac
https://www.bitdefender.com/consumer/support/answer/19797/
Adding exclusions in Bitdefender 2018
https://www.bitdefender.com/consumer/support/answer/8886/
Antimalware Exclusions in Bitdefender GravityZone
https://www.bitdefender.com/support/antimalware-exclusions-in-bitdefender-gravityzone-1232.html
Webroot Products
Creating Whitelist Overrides
https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm
Managing Quarantine > Blocking or Allowing Files
https://docs.webroot.com/us/en/home/wsa_pc_userguide/Content/ManagingQuarantine/BlockingOrAllowingFiles.htm
How to add file overrides in Webroot Business Management consoles
https://community.webroot.com/file-overrides-107/how-to-add-file-overrides-in-webroot-business-management-consoles-338795
Creating Whitelist Overrides in the Endpoint console
https://community.webroot.com/webroot-business-endpoint-protection-20/creating-whitelist-overrides-in-the-endpoint-console-214422
ESET NOD32 Products
Exclude files or folders from scanning in ESET Windows home products
https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products
Add or Edit Exclusions
https://help.eset.com/eav/12/en-US/idh_config_exclude.html?idh_exclude.html
Exclude files or folders from Real-time scanning on an individual workstation in ESET endpoint products (6.x)
https://support.eset.com/en/kb6696-exclude-files-or-folders-from-real-time-scanning-on-an-individual-workstation-in-eset-endpoint-products-6x
Malwarebytes Products
Add to the Allow List in Malwarebytes for Windows
https://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows
Exclude items from scanning and real-time protection for Managed Clients
https://support.malwarebytes.com/hc/en-us/articles/360038522674-Exclude-items-from-scanning-and-real-time-protection-for-Managed-Clients
Exclude detections in Malwarebytes for Windows v3
https://support.malwarebytes.com/hc/en-us/articles/360039024133-Exclude-detections-in-Malwarebytes-for-Windows-v3
Add exclusion to Anti-Malware for Business as an unmanaged client
https://support.malwarebytes.com/hc/en-us/articles/360038523214-Add-exclusion-to-Anti-Malware-for-Business-as-an-unmanaged-client
Create and edit exclusions in Malwarebytes OneView
https://support.malwarebytes.com/hc/en-us/articles/360043447993-Create-and-edit-exclusions-in-Malwarebytes-OneView
Add or edit exclusions in Malwarebytes Nebula platform
https://support.malwarebytes.com/hc/en-us/articles/360038524474-Add-or-edit-exclusions-in-Malwarebytes-Nebula-platform
Trend Micro Products
How to add a file in the White List (Trend Micro Security for Windows)
https://helpcenter.trendmicro.com/en-us/article/tmka-18491
Excluding a file or application from the anti-malware scan of Worry-Free Business Security Services (WFBS-SVC)
https://success.trendmicro.com/solution/1057800-excluding-a-file-or-application-from-the-anti-malware-scan-of-worry-free-business-security-services
Sophos Home Products
Setting scan exceptions
https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
Adding local exclusions/Allowing Installations and/or applications to run
https://support.home.sophos.com/hc/en-us/articles/360000501206-Adding-local-exclusions-Allowing-Installations-and-or-applications-to-run
Sophos Endpoint Security and Control: How to exclude Windows items from scanning
https://support.sophos.com/support/s/article/KB-000034359
F-Secure Products
Home- Exclude files or folders from scanning
https://help.f-secure.com/product.html?home/safe-windows/latest/en/task_13205052E3D44C44BA2491A55A7F818F-safe-windows-latest-en
Business - Exclude files or folders from scanning
https://help.f-secure.com/product.html?business/computer-protection-windows/latest/en/task_13205052E3D44C44BA2491A55A7F818F-latest-en
For Business - Policy Manager - Excluding files from real-time scanning
https://help.f-secure.com/product.html?business/policy-manager/14.00/en/task_C91BE54068EB4DF3B6733BD1EBB55A4A-14.00-en
Linux Security - Select What to Scan
https://help.f-secure.com/product.html?business/linux-security/11.00/en/task_EBB86C1F6B294A378B180389B491A870-11.00-en
Cylance Smart Antivirus Products
How to Safelist a file in Cylance Smart Antivirus
http://support.blackberry.com/kb/articleDetail?articleNumber=000067207
G Data Antivirus Products
AntiVirus - Manual Virus Checks - Exceptions
https://help.gdatasoftware.com/b2c/GDAV/2014/en/index.html?410057.htm
Web Protection - Define Exceptions
https://help.gdatasoftware.com/b2c/GDAV/2014/en/index.html?650.htm