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Warning

Fantasy Grounds Unity begins the uninstall process, but not no progress appears and the uninstall process doesn’t complete.

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Note

NOTE: In rare cases, we have discovered that the Fantasy Grounds uninstall process does not start as intended. Our developers are aware of this issue and are investigating ita fix will be released in a future update.

If you would like to help our developers investigate this issue, please locate and send the following .LOG file to us via a new support ticket.

Conditions

This file must be pulled immediately after the button does not work; the updater application is closed; and before restarting any applications.

File Locations

Windows:
%USERPROFILE%\AppData\LocalLow\SmiteWorks\FGUpdaterEngine\Player.log

Mac:
~/Library/Logs/SmiteWorks/FGUpdaterEngine/Player.log

Linux:
~/.config/unity3d/SmiteWorks/FGUpdaterEngine/Player.log

Create a new bug report / support ticket:
Link: https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals

Thank you for your assistance in resolving this issue! Please see solutions below.

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