How do I Cancel my Subscription?

Owned by Derek Batting
Last updated: Jan 06, 2022
1 min read

You can cancel your subscription from the Order History screen on our website.

Instructions

  1. Log into fantasygrounds.com

  2. Navigate to Store > Order History

  3. Locate the subscription based on the Profile-ID and click Cancel

Note: Subscription cancellations immediately terminate the associated license key.

If you cannot find a subscription on your FG account in Order History, it may not have been linked to your account upon purchase. Usually, this can happen when the email address associated with your PayPal account is different than the email address used to create your Fantasy Grounds account (Profile ID).

If this is the case, you can manually link subscriptions to your account by following Step 2 above, entering your Profile ID and the email address used to purchase the subscription, then clicking the Link Subscription button.

If you cannot link a subscription to your account manually, please contact Customer Support with your Fantasy Grounds account name and at least one of the following pieces of information:

  • The Order # of the subscription

  • Transaction ID# of the purchase

  • The email address associated with the PayPal account used at checkout

Link: Customer Support portal

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